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Hope
Rating: 5
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Last Updated: 12/15/2009
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Date Added: 12/15/2009
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Ruth and Jessica have both been so helpful. When I was having trouble with sizing and some shipping issues they were very quick to help fix everything. Their products are very well made and cute!
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arcsayno
Rating: 5
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Last Updated: 12/3/2009
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Date Added: 12/3/2009
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It's my first experience doing business with a WAHM company. I learned about SNAP-EZ from on line reviews. Almost all of them are raving about their high quality products and top-notch customer service. I will come back to comment their products. For now I am really impressed with their customer service. Ruth actually thinks for your needs. She makes sure her customers are happy with the products. If only we have more companies run by moms:)
Now one caveat for a family business. She conducts all the communications with emails. This might limit the expansion of the company. But who know, maybe it's for the best. Highly recommended.
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GrayMama
Rating: 5
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Last Updated: 9/9/2009
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Date Added: 9/9/2009
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The customer service at Snap EZ has been wonderful! Ruth patiently answered all of my emails and when I measured wrong she helped me fix my order. I have already re-ordered more trainers!
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theCDexperiment
Rating: 5
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Last Updated: 7/11/2009
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Date Added: 7/11/2009
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Snap-Ez has wonderful customer service and a great response time!
They are a pleasure to work with and just an overall great company.
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strayern
Rating: 5
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Last Updated: 7/10/2009
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Date Added: 7/10/2009
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i messed up my order and they completely redid it for me and i appreciate that.
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twinsplus1
Rating: 5
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Last Updated: 5/10/2009
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Date Added: 5/10/2009
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I have used Snap-ez diapers, trainers, pail liner, wet bags and inserts. My questions were always promptly answered. Delivery time was as stated. The customer service is excellent.
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Leeldoo
Rating: 5
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Last Updated: 4/7/2009
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Date Added: 4/7/2009
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We have used Snap EZ diapers size Medium, Medium long and a few larges,and have been very happy with the customer service and the quality and fit of their diapers. Ruth and staff are helpful and prompt in answering questions and helping choose proper sizes and materials. The Snap EZ diapers have held up well through our first child and we plan on using them with our second.
We plan to use their trainer pants as well (as soon as we get to potty training :) ).
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nwmama
Rating: 5
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Last Updated: 10/19/2008
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Date Added: 10/19/2008
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Snap-EZ is a local company for me so I was happy to give them my business when I needed some new wet bags. I decided not to choose to pick them up and save the shipping charge though because I have two little ones and one of them was sick at the time. A day or two after I had ordered I got a call from one of the employees who offered to drop them off at my house! It ended up that she drove by my house to go to work. I was in the hospital with my five month old at the time and that extra bit of service was a bright part of my day when I needed it! Thanks!
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sjanea74
Rating: 5
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Last Updated: 9/11/2008
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Date Added: 9/11/2008
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I LOVE the diapers and the company. Ruth and Kendra needed to contact me about my order and gave me options on how do manage an item that was out of stock. And when I changed my mind and decided to have them send me any color of the eco pocket diaper instead of refunding me they were great about it. Quick response time, great communication...I can't say enough good about the company and their service! I'd definitely recommend Snap-Ez to anyone looking for a great diaper!
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lmhdp
Rating: 5
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Last Updated: 9/7/2008
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Date Added: 9/7/2008
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I ordered the nap-ez trainers and the cotton trainers. The nap-ez trainers started repelling after a few weeks. I tried several treatments to strip the fleece, but the fleece remained repellent. Ruth generously offered to send me new trainers, but I asked for 85% store credit for the trainers and inserts (per the store’s refund for lightly used items, which the trainers were not after all the treatments plus being useless due to repelling!) and Ruth was nice enough to do this. The fleece repelling, by the way, is NOT a snap-ez defect. Another fleece pocket diaper and some fleece pocket trainers that we used also became repellent and remained so despite the above treatments. My guess is that our Triple Paste diaper cream ruined the fleece, since I never used fabric softeners, etc. The trainer never had direct contact with the diaper cream (my 4 y/o daughter, thankfully, is well beyond the need for diaper cream!), but I did wash the trainers with our baby’s diapers that had diaper cream on them. I think my experience with fleece repelling is uncommon, but recommend that if you use fleece pockets of any kind, you never use diaper cream (or wash them with diapers that have diaper cream on them). The cotton trainers have worked great. I use them on my 4 y/o at night with a folded up flat diaper in the cotton trainer. I then put a pull up diaper cover over (the Bummis nylon or her Bear Bottoms fleece cover). Occasionally we have leaks, but not often. The system works pretty well, given that the cotton trainers are not even meant for nighttime use! The Snap-ez diapers are beautiful, well made products. Snap-ez has excellent customer service too. There are probably very few other diapers stores that would have been willing to send me new trainers or refund, elsewhere I would have been out of luck.
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