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DiaperShops.com/Kelly's Closet 

Previously named Kelly's Closet

At Kelly’s Closet we strive to bring you the best selection in cloth diapers with over 30 of the most popular brands of diapers including bumGenius, FuzziBunz, Rumparooz, Happy Heiny’s, GroVia, Swaddlebees and Blueberry, Thirsties, Econobum, Flip, Applecheeks, BabyKicks, Knicernappies, itti bitti, SoftBums, Bummis, and Tots Bots. In addition to cloth diapers we also offer a wide variety of cloth diapering accessories, reusable training pants, menstrual care, natural laundry, and eco-friendly skin care products. Always free shipping on orders over $49. Earn free diapers with our Diaper Dollar Rewards program. 30 day money back guarantee with our Wee Guarantee program. Great sales and promotions every day! Fast shipping! Reliable customer service from experts in the cloth diapering industry. Proud supporters of the Real Diaper Association and Giving Diapers, Giving Hope.

URL: http://www.kellyscloset.com

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Product Reviews:
Company Reviews:
 
Ratings Comments
MarthaG
Rating: 5
Last Updated: 12/24/2013 Date Added: 12/24/2013

Ever since I found out about Kelly's Closet, a small, family-run business in southern Maine, I stopped shopping anywhere else. Prior to finding them, I would troll the internet looking for the absolutely best bottom-dollar deal. Now I go to Kelly's Closet for all my diapering needs. Not only do they have top-notch products and great prices, they have wonderful customer service (usually very prompt and always polite), and their coupons and rewards system can't be beat. I've ordered from them 15 times and have always gotten a free diaper (or something else!) with my order. They also have a wealth of information on cloth diapering that I've not found anywhere else. They have a 30-day guarantee on the most popular diaper brands, they are responsive to customer feedback, and really just bend over backwards to try to help their customers. They have certainly won my loyalty and I can't wait to buy the next round of diapering needs from them: Training pants!

JDolan
Rating: 5
Last Updated: 12/24/2013 Date Added: 12/24/2013

99% of my diapers came from Kelly's Closet. I have recieved at least 7 free diapers that I can think of! You can't get that much bang for your buck anywhere else! Not only that, their customer service is OUTSTANDING! I recently put a order in and used my diaper rewards that I had accumulated. I didn't thing I was eligible for the free diaper code since I used my rewards. Later on when I was on their Facebook chat group I realized I could. So I sent them a customer service message and the next morning I had a email saying they added the free diaper to that order!!! I don't know anywhere else that would have done that. I recommend KC to everyone!!! I try not to buy from anywhere else!

Lela1016
Rating: 5
Last Updated: 12/3/2013 Date Added: 12/3/2013

I am very impressed with Kelly's Closet. I have ordered multiple times, and each time I have received a free diaper. It helped me build my stash very quickly. They have an excellent assortment of diapers, and I was able to buy quite a few different ones to help me decide which I liked most. I also earned enough points to receive two more free diapers, which brought my total to 7 free diapers. They were very kind and bundled all of my orders in to one shipment when I ordered multiple times to take advantage of their coupon. I even ordered over a holiday weekend and received everything super fast. I highly recommend and would use them again in a second!

Scasey1
Rating: 1
Last Updated: 11/8/2013 Date Added: 11/8/2013

I ordered 2 RAR diapers from Kelley's Closet and 1 of the diapers I received looked used or as if it had been handled for demonstration for a while; it even had a tiny snag. No big deal, I thought... I will just contact Kelley's closet and they can send me a shipping label so I can ship it back and exchange it for a new one right? WRONG! I emailed them, sent them pictures. Repeatedly had to explain how I was familiar with this brand and it was definitely not new. After about over a dozen emails they still kept giving me the run around and told me they were waiting for Rumparooz to respond... What?! Why couldn't they just take back their used diaper and send me a replacement? Why give me the run around and blame the manufacturer? Needless to say, I contacted the manufacture directly and they are replacing the diaper BUT I have to pay for shipping and gas and my time to send back a stupid $25+ diaper that was sent to me worn or used. I am never buying from Kelley's Closet again.

MabeWithLove
Rating: 5
Last Updated: 11/6/2013 Date Added: 11/6/2013

Excellent customer service and product support! They have tons of information on using cloth diapers and an excellent online support team that is willing to answer questions quickly and efficiently. I also love their diaper dollars and free diaper promos.

Scrum
Rating: 5
Last Updated: 11/6/2013 Date Added: 11/6/2013

I've used 3 different online diaper retailers and Kelly's Closet is by far my favorite. I love the free diaper coupon codes, the ""Diaper Dollars"" to earn free gift certificates and free shipping over $49. Just the free diapers and diaper dollars alone are reason to remain a loyal customer.


Their customer service has always been amazing via phone, their website and in their Facebook group ""Cloth Diaper Support Group"". If something is out of stock they are always quick to comment back and let me know when they expect their next shipment, I've called to add items to my order that have stocked immediately after my order and they added the items without a problem.

monicamichael
Rating: 5
Last Updated: 11/6/2013 Date Added: 11/6/2013

Great customer service very happy with my purchase highly recommend them they always have great promo codes as well :)

randa82
Rating: 1
Last Updated: 7/22/2013 Date Added: 7/22/2013

The first time I ordered form Kelly's Closet, I waited over a week with no shipping notification. Finally, after calling, I was told that the item was out of stock. Why they didn't bother to contact me, I don't know. I was not offered an apology nor explanation. The woman I spoke to was rude and only offered me a refund. Several months later, I am attempting to make another order with Kelly's Closet. For some reason their shipping calculator is charging me more than 3 times actual shipping cost. Since packages under 3 ounces ship First Class mail for $1.69 with tracking, I am not paying $6 for shipping. I called to have these charges lowered to something closer to actual shipping and was hung up on. I called again. I was told they would not lower the shipping and was hung up on for a second time. I cannot believe that a business with such TERRIBLE customer service is still in business! Buy your diapers elsewhere!

kitsune
Rating: 5
Last Updated: 6/3/2013 Date Added: 6/3/2013

I have ordered from Kelly's Closet numerous times in the last 2+ years, and never have I had any issues. They always have fast shipping (unless it's a holiday week promo in which they TELL you it will be a little slower so you know before you order), fantastic coupon codes (which has allowed me to try many new things!), and super helpful staff both over the phone, via email, and through their FB page. I've always had answers given super fast to any questions I had, and they helped me solve my diaper laundry issues when I first started out through many conversations back and forth. They dedicate a lot of their time to excellent customer service!

 

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